Careers - Retail Store Lead

Wool & Co. is a fast-paced, growing purveyor of premium yarns, needles & notions for hand knitting. We are looking to fill a position with our Retail Store team based in South Elgin, IL.

This is a part-time position starting at $18/hr. Benefits include 40% store discount.

Job Description for Retail Store Lead

  • Welcome & greet customers 
  • Provide suggestions & help customers choose yarn, patterns, colors 
  • Help to problem solve & aid customers in fixing knitting mistakes 
  • Proactively offer accurate advice on techniques, patterns & yarns based on personal expertise 
  • Teach technique workshops, learn to knit classes & moderate knit-alongs 
  • Assist with store events 
  • Maintain store organization & cleanliness 
  • Wind yarn into cakes using ball winder & swift 
  • Check customers out using computer based, retail POS system 
  • Embody Wool & Co. core values & support the brand essence
  • Support management in cash handling procedures, store merchandising, and ongoing training of team members
  • Promote customer service by ensuring cast members are greeting and assisting customers in a timely manner
  • Assume managerial responsibilities when Store Manager is unavailable
  • Understand and identify product needs and communicate to management

Skill Set for Retail Store Lead

  • Strong knitting skills mandatory, as well as fiber, needles & notions expertise
  • Expert knowledge of knitting gauge, patterns & techniques
  • Friendly & approachable manner with strong verbal communication skills (especially listening to customers)
  • Knowledge of premium yarn brands, needles & notions
  • Ability to decipher & fix knitting mistakes
  • High level of comfort using & navigating in Ravelry with strong knowledge of patterns, as well as designers
  • Strong computer skills
  • Energetic, positive & upbeat
  • Desire to solve issues & delight customers
  • Competent, punctual & responsible with a high level of accountability
  • Ability to work weekends & evenings, as well as some days
  • Adaptable & able to work well with others in a team-focused environment
  • Ability to adapt to change

To apply for this position please click here and complete this form.